Recently, People’s Health Trust commissioned its annual stakeholder survey to hear your views about how we're doing in all areas of our work.
Thank you to everyone who took part for their feedback. The results of the survey will help us to continue to improve what we do and how we do it, to ensure we are effectively supporting you all.
Here are the findings.
- The response rate was 33% for the stakeholder survey (123 respondents out of a possible maximum of 373.
- 97% of respondents agree that it is easy to find the information required on the website, similar to last year.
- This year a new question was included about the Trust’s focus on health inequalities at a local level. 97% of respondents agree with this approach.
- 93% of respondents think that the Trust explains its approach to health inequalities clearly (similar to last year).
- 78% of respondents sign up to the newsletter, an increase on the 67% last year. 78% of respondents found the newsletter useful (slightly more than last year).
Customer Service
- Customer service feedback is similar to previous years, with high levels of satisfaction with the responses to enquiries (82% felt responses were helpful).
Application process
- 58% of respondents downloaded their application from the website, 37% requested an application by email and 5% requested a form by telephone (all similar to last year).
- 55% have found the application process easy to some extent (compared to 49% last year) and 33% to a large extent (similar to last year). There are several comments specifically on the fundable neighbourhood element of the application process and how this could be easier to use.
- The guidance notes are considered helpful by 96% of respondents.
- 64% of respondents have contacted the Trust for additional information or advice on completing the application by either email or telephone, with 71% responding positively about the help they received (a slight increase on last year).
- As last year, most respondents (92%) feel that the decision timescale on Active Communities is reasonable.
- 52% of respondents say that their project relies on volunteer support to a large extent (slightly higher than last year), and 32% to some extent (slightly lower than last year).
- 30% of respondents say they have lost central or local government funding in the past 2-3 years (compared to 22% last year), 42 % say they have not.
- 19% of respondents said they would not have had to close if the Trust had not funded them. 50% feel non-funding by the Trust would pose a small or medium risk of closure and 25% felt it posed a high risk (all similar to last year).
- 44% feel monitoring is proportionate to a large extent and 42% to some extent. As last year, comments were mixed in relation to proportionality for the size of grant.
- 95% find that grant payments were made efficiently to some extent or a large extent (a slight increase on last year).
- As in previous years, most respondents (93%) feel an appropriate level of support is offered on grant management.
Annual review and impact reports
- 47% found annual review or impact reports useful to a small or some extent and 33% to a large extent. 16% were not aware of the reports. These are similar results to last year.
Diversity
- 94% of respondents feel the Trust approaches diversity and inclusion well. 92% see this diversity represented in communications and programmes. Comments relate generally to matters of application rather than principle.
Feedback on Trust COVID response
- 80% of respondents had a live grant during the COVID-19 pandemic.
- Comments about the Trust’s flexibility and support during the period are largely very positive.
General feedback
- 45% of respondents answered this question (slightly more than last year). As in previous years, feedback is generally positive, with respondents valuing the Trust’s accessibility, networking opportunities, workshops, staff support and overall approach. Criticisms tend to focus on the approach to fundable areas and associated technicalities, reporting requirements and the challenges for smaller groups.
We have agreed a number of actions to take to support the survey findings around the subjects of:
- capacity (of funded partners)
- accessibility
- local knowledge of the Trust
- Trust messaging around health inequalities
- Maps, fundable neighbourhoods and socio-economic status are a repeated issue.
Thank you to everybody who took part in the survey.
Find out more about our plans for 2021 and beyond in our new strategy.
To read more news from the Trust, click here.
